PRIVACY
Absolutely no one's personal and/or financial information will be sold or traded knowingly by Desfrink and Co., LLC (parent company) dba: The Silly Parrot. All information obtained by Desfrink and Co., LLC/The Silly Parrot is necessary to fill orders only and to inform the customer of upcoming products.
An exception to this would be if a legal situation arises and it is necessary to use the information to clear the matter up.
Also, Dr. Harvey's Healthy Formulations, Inc. may have access to the buyer's information (name, shipping address, phone number and e-mail address), but only if the customer has ordered Dr. Harvey's products and delivery is going directly to the customer's door from Dr. Harvey's warehouse. The customer pays Desfrink and Co., LLC/The Silly Parrot who in turn pays Dr. Harvey's Healthy Formulations, Inc. to deliver to the customer's shipping address.
GENERAL INFORMATION
Desfrink and Co., LLC/The Silly Parrot is a proud supplier of all the foods on this site. All information included in the descriptions, ingredients and Guaranteed Analysis charts comes from the company's literature and/or products. Desfrink and Co., LLC/The Silly Parrot will not be held responsible for any misinterpretations or misuse of their products or of The Silly Parrot's products by the buyer.
ORDERING/PAYMENTS VERY IMPORTANT (PLEASE READ)
At this time, we are accepting Visa, Mastercard, money orders and checks - we will be waiting 5-10 days for the check to clear the bank first before shipping the products ordered. We sincerely regret any inconvenience this may cause anyone. Returned Checks will incur a $25.00 handling fee. Order totals placed through the Shopping Cart feature DO NOT include exact shipping, a non-refundable handling fee ($1.75) or applicable sales tax at the time the order is placed. These charges will be added at the time of shipping. That is also when your credit card will be charged.
Customers providing inaccurate credit card billing information when completing the Shopping Cart process online or providing inaccurate credit card billing information when purchasing products from Desfrink and Co., LLC/The Silly Parrot at Events/Expos which causes the transaction to be declined will incur an additional $5.00 charge. Also, when Desfrink and Co., LLC/The Silly Parrot is trying to obtain correct information due to the declined transaction by the customer and is unable to...legal action can be and will be pursued.
SHIPPING/HANDLING
The prices listed are for delivering to the continental USA only (excluding Alaska and Hawaii). Most orders will be shipped within 48-72 hours of receipt. Please e-mail or phone us for shipping charges to other destinations, shipping charges for larger quantities, if you would rather use express delivery or any other questions you may have.
RETURNS/REFUNDS
If a Bobblebird, Ornament, Dream Catcher or any Glass Jewelry is damaged during shipping (ALL items are inspected before they are packaged for shipping) and a replacement/refund* is necessary, please call, e-mail or inform us in a letter before the return to explain the problem. Please do this within 30 days of receiving your order. Also, all returned products must be received at Desfrink and Co., LLC/The Silly Parrot before replacement products will be shipped out. Food items and toys/toy parts cannot be returned for the obvious reasons - bird safety. If for some reason, the order is returned to us UNOPENED*, there will be a $10.00 non-refundable restocking fee charged to the buyer (all shipping and handling charges will still stand and will not be refunded - only the cost of the product will be refunded and the additional $10.00 restocking fee will be charged - so PLEASE be sure you provide accurate billing and shipping information at the time you place your order to avoid these added costs).
*Shipping/handling will not be included in the refund amount agreed upon by Desfrink and Co., LLC/The Silly Parrot and the buyer. Also, Desfrink and Co., LLC/The Silly Parrot is not responsible for the shipping/handling charges incurred by the buyer to return the item.
GIFT CERTIFICATES
If ordering Gift Certificates only, please be sure to provide accurate shipping and billing information at the time of order. Desfrink and Co., LLC/The Silly Parrot will send Gift Certificates via USPS and will not be responsible for lost Gift Certificates due to inaccurate shipping information provided by the buyer. All Gift Certificates must be redeemed within 1 year of order date or they will expire and will be null and void.
This information isn't written in stone - it is just meant to set some guidelines. Therefore, The Silly Parrot reserves the
right to change this information at any time without notice. Also, prices will change without notice.
